Claim Process

How to claim?

In the event of an incident giving rise to a claim under the policy, the following steps should be taken.

In case of accidental damage to the vehicle:

  • Immediate intimation to the nearest office, which will issue a Claim Form.
  • Claim Form duly filled in to be submitted along with copy of Registration Certificate and driving license of the driver of the vehicle at the time of accident as also estimate of repairs.
  • Vehicle will be surveyed by a Surveyor, appointed by the insurance company, who shall submit his report to the company. In case of a major damage to the vehicle, a spot survey, at the site of accident, would also be arranged by the company.
  • Final bills/cash memos are to be submitted duly signed by the insured.
  • Salvage of the damaged parts may be required to be deposited with the insurance company after approval of the claim.

In case of theft of the vehicle:

  • Lodge an F.I.R. with the police immediately.
  • Inform the policy issuing office with a copy of FIR.
  • Submit the Final Police Report as soon as it is received.
  • Extend full cooperation to the surveyor and/or investigator appointed by the company.
  • After approval of the claim by the company, get the Registration Certificate transferred in the name of the company, hand over the keys of the vehicle, submit a letter of Subrogation and Indemnity on stamp paper duly notarized.

In case of liability claim:

  • Inform insurance company immediately of any incident likely to give rise to liability claim.
  • On receipt of summons from Court, the same should be sent to the company immediately.
  • Claim Form duly filled in along-with copies of Registration Certificate, Diving License, FIR are to be submitted.